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PRIVACY POLICY

Last updated: 04.02.2026
 

1. Data Controller

The data controller of your personal data is NELOMAX sp. z o.o. based in ul. Branickiego 15, 02-972 Warsaw. Contact for data protection matters: vip@sentour.pl, tel. +48 223 825 409.

 

2. Scope of processed data

Depending on the method of contact, we may process the following data:

  • first and last name,

  • phone number,

  • email address,

  • content of the inquiry and information provided in the message (e.g., stay dates, preferences, number of people),

  • technical data related to the use of the website (cookies, server logs – if applicable).

 

3. Purposes and legal bases for processing

We process your data for the following purposes:

  • Handling inquiries, contact, and preparing offers/quotations – basis: Article 6(1)(b) GDPR (actions before the conclusion of a contract) or Article 6(1)(f) GDPR (legitimate interest of the controller).

  • Conclusion and execution of the contract (if cooperation occurs) – Article 6(1)(b) GDPR.

  • Settlements and legal obligations (e.g., accounting) – Article 6(1)(c) GDPR.

  • Marketing/Commercial information (if you give consent) – Article 6(1)(a) GDPR.

  • Establishing, pursuing, or defending claims – Article 6(1)(f) GDPR.

 

4. Voluntariness of providing data

Providing data is voluntary, but necessary to respond to the inquiry, contact, and prepare an offer. Failure to provide data may hinder the handling of the request.

 

5. Data recipients

Data may be shared with entities supporting us in website management and communication, such as:

  • hosting and email service providers,

  • IT service providers and website maintenance,

  • entities providing accounting services (in case of settlements).
     

Data is not sold or shared with third parties for their own marketing purposes.

 

6. Data transfer outside the EEA

As a rule, data is not transferred outside the European Economic Area unless it results from the tools used (e.g., email/hosting provider). In such cases, transfer occurs in accordance with GDPR, including the application of appropriate safeguards.

 

7. Data retention period

We retain data:

  • for the time necessary to handle the inquiry and correspondence,

  • in the case of a contract conclusion – for the duration of its execution and after its completion for the period required by law or until the claims expire,

  • data processed based on consent – until it is withdrawn.

 

8. Your rights

You have the right to:

  • access your data,

  • rectify your data,

  • delete data ("right to be forgotten") – within the limits of GDPR,

  • restrict processing,

  • data portability,

  • object to processing (when based on Article 6(1)(f)),

  • withdraw consent at any time (when based on consent),

  • file a complaint with the President of the Personal Data Protection Office.

 

9. Automated decision-making

We do not make automated decisions, including profiling as understood under GDPR.

 

10. Cookies and technical data

The website may use cookies for the purpose of:

  • proper functioning of the service,

  • statistical analysis and improving the quality of the website,

  • ensuring technical security.

You can change your cookie settings in your browser. Limiting cookies may affect the operation of the website.

 

11. Contact

For matters related to privacy and personal data, please contact us: vip@sentour.pl, tel. +48 223 825 409, Administrator: NELOMAX sp. z o.o.

vip/at/sentour.pl

15 Branickiego St, 02-972 Warsaw

+48 223 825 446

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